Overview

Open Dashboard from the main menu (or land on / which redirects there). The page requires an active account in the header switcher.

Date range

Use the date range picker at the top to scope most analytics. Changing the range refetches overview and time-series data.

What you see

Typical cards and charts include:

• Platform overview: high-level counts and, when commerce is connected, orders revenue by currency with a currency selector.
• Conversations over time: volume trend with interval control (day / week / month).
• Messages: traffic over the same kind of intervals.
• Contacts over time: new or active contacts trend.
• Messages by channel: pie or breakdown by channel type.
• Top agents: agents ranked by message volume.
• Conversation performance: aggregate quality metrics (labels depend on your build).
• Chat users by country: geographic distribution where available.
• Orders over time: revenue or order counts when order data exists.

Exact tiles may hide or show N/A if the backing API call fails partially; the app still renders other widgets.

Refresh

Data loads on mount and when date range or interval controls change. A last updated timestamp may appear when the implementation provides it.

Related workflows

• Operational work happens in Conversations and Contacts.
• Configure Agents and Channels to change what the dashboard measures next.
• New merchants should begin with Grow on-site conversations; if you still need a plan, use Pick your plan and You're in.