Outlook
Message Retrieval
title: Outlook: Message Retrieval description: >- How Outlook / Microsoft Graph mail is retrieved and mapped to conversations.
Open Message Retrieval
On your Outlook channel detail page, select Message Retrieval.
Screenshot coming in a later update.
Purpose
These options define which mail is ingested, how threads line up with Agenized conversations, and any sync intervals or folders the integration watches. Follow the labels in the live app.
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Last updated 2 days ago
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