Playground
title: Chat Widget: Playground description: >- Test this channel in the merchant app: send messages, see streaming replies, and validate widget behavior without using the production embed.
Open Playground
On your Chat Widget channel detail page, select Playground.
What it’s for
Playground starts (or reuses) a test conversation bound to this channel so you can:
- Confirm routing hits the intended agent.
- See streaming responses and rich payloads (cards, widgets) as customers would.
- Iterate on Appearance and Chat view settings, then refresh behavior here.
Agent-level testing also exists under Agents → Playground; channel Playground is scoped to this widget’s keys and configuration.
Related
- Install when you are ready to validate on a real site.
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Last updated Mar 31, 2026
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