Hand-off overview

Open Settings → Hand-off.

Purpose

Hand-off configures destinations where a conversation or payload can be sent when your automation triggers a hand-off. Agents reference these connections from Agents → Hand-off.

Providers

Connections

The page groups providers. For each you can:

• Add or edit a connection (subdomain, email, API keys, secrets, etc., depending on provider).
• Expand rows to see multiple connections if allowed.
• Delete a connection when you no longer use it.

Feature availability

Some behaviors (payload shape, threading, attachments, or “create vs update” semantics) can differ by provider or evolve in the product. Each provider page calls out what to expect; if something is not listed there, treat it as not guaranteed until your rollout is verified end-to-end.

Webhook-style hand-offs

For Webhook, you typically set:

• URL and optional secret for signature verification
• Timeout (milliseconds)
• Optional custom headers

Test webhook loads a sample payload template from the API so you can send a trial request and inspect the response in the UI.